Via any payment method we cannot accept returns on any personalised items including Team wear and Cricket Bats. This includes those cricket bats that have utilised the Knocking In Service for example.
It is the customer’s responsibility to all import and custom charges for receipt of delivery of any orders to a destination country.
We do not store personal or financial information in the processes of payment, nor did we share this information with 3rd parties
Discount/Coupon Code Disclaimer:
Discount/coupon codes must be applied at the checkout. If the code is not entered we cannot honour said discount in retrospect of an order being placed. It is the responsibility of the person purchasing the goods to ensure that any code is entered into the relevant field ahead of completing the transaction.
Only one discount/coupon code may be used per transaction.
Team wear Terms & Conditions:
All product images and logos are for illustrative purposes only and not always indicative of the final product.
No offers can be used in conjunction with another.
No team wear items can be cancelled after purchase. This includes any item personalised with a club badge, including personalised helmets.
No personalised items can be returned, we will only accept personalised items if the item is faulty with a manufacture defect.
When changing Club badges or sponsors please allow up to two working days for amendments to be live on the club store or five working days in March, April or May (peak season).
Please allow a tolerance of 2cm within garment dimensions. This includes shoulder widths, sleeve lengths and body length.
Spell Sports reserve the right at any time to add or withdraw any products.
Due to the customised nature of the products, refunds or exchanges are not available on personalised items unless the products are defective. If you believe your products are defective you must contact Spell Sports immediately. Returns will not be accepted if products have been used, worn or washed. We will not accept returns or exchanges on any items where the tags have been removed or the packaging damaged.
We are unable to accept any cancellation or amendment requests or refunds on personalised helmets, cricket bats which require knocking in or anti scuff/edging tape applying or team wear once an order has been placed. No refunds will be given regardless of the payment method used in any cases involving the aforementioned products.
All initials will be embroidered as per your online order. This includes the use of capital or lower case letters. Please take special care when ordering initials that they are correct before ordering.
We reserve the right to substitute similar garments to the garment ordered if the original garment is out of stock. Images on any presentation or website are for illustrative purposes only and actual garment may differ from the visual. All substituted garments will be from the same manufacturer and will substitute from the current range. This is to fulfil outstanding orders.
Whilst every effort is made to ensure that all embellishments are placed in the same place on each garment it is a manual process and we work towards a 2 inch tolerance level. If you believe that your garment’s embellishments are outside of the 2 inch threshold please email firstname.lastname@example.org.
The Yorkshire Branding Company, trading as Spell Sports, accepts no liability for any slogans, sponsors or content embroidered or printed on any garment. This is the responsibility of the club and the purchaser who has the opportunity to see this before they purchase. Spell Sports in no way endorses or supports any embroidered or printed badge that may be abusive to another customer, supports alcohol or tobacco companies or may cause offence to any race, gender or religion. This is solely the liability of the Cricket, Football or sports Club or the purchaser, Spell Sports merely decorates the garment as instructed.
Upon requesting removal of a team wear club store from the Spell Sports website, please allow 30-35 working days for this to take effect. It is the responsibility of the cricket club to communicate this to members. Any subsequent orders placed within the 30-35 working days after requesting removal of a team wear store will be subject to the standard terms and conditions that surround bespoke goods. Spell Sports will not accept any liability for non-communication of the store removal to club members.
Please note that when choosing a size we advise that you check the full sizing details of the manufacturer, refer to our Team wear Size Guide or email our team via email@example.com for further advice or information. Due to the bespoke nature of playing wear and team wear we cannot provide exchanges or refunds on these items. Please ensure you are happy with the size you are ordering as you cannot make changes to your order once it is placed.
Kit fitting sessions are available to all clubs looking to hold an event at their club for individuals to try on kit samples before purchase. Please contact us at firstname.lastname@example.org for more details.
Goods damaged / lost in transit
Should you receive an item that is damaged in transit or that you believe is lost then you must make us aware immediately via phone (01924 692 054 option 1) or email to email@example.com. Failure to do so may invalidate any claim for said item(s).
We aim to have all orders dispatched within 7-10 working days of it being placed subject to it being in stock.
If certain items are not in stock with you will be notified in your confirmation email and advised whether to expect a delay or not.
Orders during busier periods can take up to 35 working days due to high levels of demand.
At Spell Sports we try our hardest to offer the best service possible, and understand that while ordering over the internet can sometimes be a little difficult to judge sizes and colours, we try to offer a returns policy that takes this into consideration.
As a result of this we offer either an exchange (upon receipt of additional postage) or a refund of all non-personalised goods purchased through Spell Sports, providing they are returned to us in their original packaging and have not been used, within 14 days of delivery and that we have received written notification that a return is required.
We cannot refund any postage or packaging costs and charges incurred by yourself on any such returns. You may also incur additional charges for any items which are exchanged.
Team wear Items should not be washed with fabric conditioner, softener and at a temperature of no more than 30 degrees to ensure no fading or damage to sponsor logos. If we deem this has been the case we shall not be liable for any kind of refund or exchange where sponsors peel from the shirt.
Items that are personalised or re-personalised by us for the customer cannot be guaranteed when the garments provided to us have already been worn or washed.
For postal items please ensure you complete and return the enclosed returns form with your item(s) and return them to us (recorded delivery is advisable as proof of postage).
Any items that are returned to us for us to ‘make good’ should be done so in mint condition, unworn, unspoiled, with no odours and with the original tags intact and still attached. Any items returned to us not in this condition will be returned to the customer in the state we receive them. In this case we will not refund any postage costs and reserve the right to collect further postage costs to send the goods back out to the customer. No additional work or ‘making good’ will be carried out on any goods regardless of faults if the goods aren’t returned to us in the above described condition.
We may e-mail existing customers from time to time with new products, deals, newsletters and competitions, however you will always be given the opportunity to unsubscribe from these emails.
Spell Sports reserves the right to adjust prices at it’s own discretion depending on suppliers’ fluctuating prices. This may be up or down at any stage throughout the year.
Prize winners will be chosen at random, unless specified otherwise in the Competition Notice, from all qualifying entries across our stores, social media sources and our websites. The prize winner could come from any one of these. In all matters, the decision of the judge(s) shall be final and no correspondence or discussion shall be entered into.
Prize winners will be notified in the manner and within the time specified on the Competition Notice. Return of any prize notification as undelivered or failure to reply as specified in the notification (and within the time stated) may result in disqualification and selection of an alternate winner. If more than one prize is awarded only one prize per entrant will be awarded. Competition winner(s)’ names may be published by Spell Sports on it’s websites or social media sources. By entering our competition you agree to having your name published.
Claims for prizes must be made in the manner and within the time specified on the Competition Notice. Failure to claim a prize within this time or in the manner specified may result in disqualification and selection of an alternate winner.
Prizes are non–transferable and there is no cash alternative. Spell Sports reserves the right to substitute prizes of equal or greater value at any time. In the event that a junior or an individual with a need for smaller sized items wins one of our competitions Spell Sports reserves the right to provide junior equipment or clothing without giving any cash alternative for the difference in value.
Prizes are awarded at the discretion of Spell Sports and no prizes will be awarded as a result of improper actions by or on behalf of any entrant.
Where a prize may not be appropriate for a younger contestant or is only open to junior categories, the minimum or maximum age for entry will be stated in the Competition Notice and must be observed. Spell Sports reserves the right to request written proof of age of any winner.
All taxes, insurances, transfers, spending money and other expenses (including meals or personal expenses upgrades etc.) as the case may be, unless specifically stated, are the sole responsibility of the prize winner.
We accept payment by PayPal, VISA, MasterCard, Visa Debit or American Express cards
The Gift Card is not a cheque guarantee, credit or charge card.
Gift Cards cannot be used to purchase Gift Cards
Gift Cards cannot be exchanged for cash
No change will be given but the balance may be applied to future purchases.
The Gift Card will expire 12 months from date of issue
Gift Cards cannot be returned or refunded, except in accordance with your legal rights.
Please protect this Gift Card and treat it as cash. Spell Sports cannot be held liable for Gift Cards which are lost, stolen or damaged.
If any product purchased with a Gift Card is exchanged or refunded, any money owing will be given as a gift card
Spell Sports reserves the right to refuse to accept a Gift Card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
Spell Sports reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the card if, at its discretion, it deems such action necessary (e.g. to change the scope of the Gift Card service, notify of the service’s withdrawal or in the event of circumstances beyond its control).
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We reserve the right to withdraw or change any promotions run by Spell Sports without prior notice
Faulty / Damaged goods:
Should you feel that you have received faulty goods then in the first instance please make contact with us either by phone to 01924 692 054 option 1 or email to firstname.lastname@example.org to advise us of the situation.
The majority of manufacturers will offer a warranty period of 12 months from the date of purchase on their products. We reserve the right to seek the opinion of the manufacturer if it isn’t a Spell Sports manufactured item. Any decision on these matters is made at their discretion and is final.
Please note if we ask for a product(s) to be returned to us for inspection, repair or replacement then this cost must be covered by yourself.
Completion of the returns form does not guarantee qualification for return. This does not apply to faults caused by accident, neglect, misuse or every day wear and tear such as water damage caused by bats being used in wet conditions. This does not affect your statutory rights.
When we have requested for an item to be returned please include the following:
- A copy of your original receipt or
- The order number
- The original packaging if possible.
- Your delivery address, telephone number and email address
- A brief note outlining why the items are being returned
In order that we can deal swiftly with your returned goods may we ask that you send your items to:
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